Refund Policy

Cancellation by Student

• More than 14 days before course start: Full refund minus a $50 admin fee
• 7–14 days before course start: 50% refund, or full credit for a future course
• Less than 7 days before course start: No refund; credit toward future course available
• No-show: No refund or credit issued

Cancellation by AVA Training

If AVA Training cancels a course, you will receive a full refund or the option to transfer to another session at no additional cost. We will notify you as soon as possible.

Course Transfers

You may transfer your enrolment to a different course date once at no charge, provided the request is made at least 7 business days before the course start date. Subsequent transfers incur a $25 admin fee.

Online / Self-Paced Courses

Corporate / Group Bookings

Separate refund and cancellation terms apply to corporate group bookings. Please refer to your corporate agreement or contact info@avatraining.com.au.

How to Request a Refund

Submit refund requests to info@avatraining.com.au with your order number and reason for cancellation. Refunds are processed within 5–10 business days to the original payment method.