Privacy Policy
1. Information We Collect
We collect personal information that is necessary for providing our training services, including:
- Full name, email address, phone number
- Company name and job title
- Course enrolment and completion records
- Payment information (processed securely via third-party providers)
- Communication history with AVA Training
- Technical data: IP address, browser type, pages visited (via cookies)
2. How We Use Your Information
Your information is used to:
- Process enrolments and deliver training services
- Issue certifications and training records
- Communicate regarding your courses, bookings, and support requests
- Improve our website and training materials
- Send marketing communications (only with your consent)
- Comply with legal and regulatory obligations
3. Disclosure of Information
We do not sell your personal information. We may share it with:
- Dassault Systèmes – for certification registration and verification
- Service providers – payment processors, email platforms, CRM systems (under strict data agreements)
- Government bodies – when required by law
4. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You have the right to access, correct, or request deletion of your personal information. Contact us at privacy@avatraining.com.au.
6. Retention
We retain personal data for as long as necessary to fulfil the purposes outlined, or as required by law. Training records are kept for a minimum of 7 years.
7. Contact
Privacy Officer — AVA Training Pty Ltd
Email: privacy@avatraining.com.au
Phone: 1300 754 699
Address: VIC, Australia
Terms of Service
1. Acceptance of Terms
By accessing our website or enrolling in any AVA Training course or program, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
2. Enrolment & Registration
- Enrolment is confirmed only upon receipt of full payment
- You must provide accurate personal information at the time of registration
- Course access is non-transferable without prior written consent from AVA Training
- Minimum age requirement: 18 years or accompanied by a legal guardian
3. Course Delivery
AVA Training reserves the right to:
- Reschedule or cancel courses with a minimum of 5 business days' notice
- Modify course content to reflect current industry standards and Dassault Systèmes updates
- Substitute instructors where necessary, maintaining equivalent expertise
4. Intellectual Property
All training materials, course content, videos, assessments, and documentation provided by AVA Training are protected by copyright. You may not reproduce, distribute, or share materials without written permission.
5. Code of Conduct
Participants are expected to behave respectfully toward instructors and fellow participants. AVA Training reserves the right to remove participants who engage in disruptive, offensive, or inappropriate behaviour without refund.
6. Limitation of Liability
To the maximum extent permitted by law, AVA Training's liability is limited to the cost of the relevant course. We are not liable for indirect, consequential, or special damages arising from use of our services.
7. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.
Legal Enquiries
Email: legal@avatraining.com.au
Phone: 1300 754 699
Refund Policy
Cancellation by Student
- More than 14 days before course start: Full refund minus a $50 admin fee
- 7–14 days before course start: 50% refund, or full credit for a future course
- Less than 7 days before course start: No refund; credit toward future course available
- No-show: No refund or credit issued
Cancellation by AVA Training
If AVA Training cancels a course, you will receive a full refund or the option to transfer to another session at no additional cost. We will notify you as soon as possible.
Course Transfers
You may transfer your enrolment to a different course date once at no charge, provided the request is made at least 7 business days before the course start date. Subsequent transfers incur a $25 admin fee.
Online / Self-Paced Courses
Corporate / Group Bookings
Separate refund and cancellation terms apply to corporate group bookings. Please refer to your corporate agreement or contact corporate@avatraining.com.au.
How to Request a Refund
Submit refund requests to refunds@avatraining.com.au with your order number and reason for cancellation. Refunds are processed within 5–10 business days to the original payment method.
Refund Requests
Email: refunds@avatraining.com.au
Phone: 1300 754 699
Accessibility Statement
Our Commitments
- Providing text alternatives for non-text content
- Ensuring sufficient colour contrast for readability
- Supporting keyboard navigation throughout the website
- Providing captions and transcripts for video content
- Using clear, plain language in all communications
Known Limitations
Some older PDF documents and third-party content may not fully meet accessibility standards. We are working to address these issues progressively.
Requesting Accessible Formats
If you need course materials in an alternative format (large print, audio, etc.), please contact us and we will do our best to accommodate your needs.
Feedback
We welcome feedback on the accessibility of our website. If you experience barriers, please contact us:
Accessibility Support
Email: accessibility@avatraining.com.au
Phone: 1300 754 699
Response time: Within 2 business days